COVID-19 Information & Updates

C-19 has altered the way we do business and we want to be transparent on how we now approach our hotel and suite cleaning. Our goal has always been to offer a clean, safe accommodation and now more than ever this is paramount to all we do. 

Our staff have been trained to:

  • Properly wear and remove gloves and face masks
  • Maintain physical distancing between co-workers and guests
  • Clean, then sanitize all surfaces
  • Ask qualifying questions for every reservation

Our processes include:

  • Increased cleaning frequency of public spaces.
  • Improved cleaning of common touch points (light switches, handrails etc.) in both the hotel open public spaces and in the suites.
  • Room inspector sanitizes all touch points prior to marking the room ready for resale.
  • Daily health assessment surveys for all onsite employees.
  • Request that all guests entering lobby wash hands or use hotel provided sanitizer prior to approaching Guest Service Agents.
  • Leaving all units at least 24 hours in between check ins to ensure we can properly sanitize the space.
  • Using ventilating techniques and ozonator machines to help clean the air in units at check out.
  • Using a bleach and water solution to clean all dishware between check in’s. 
  • Sanitize our cleaning equipment regularly.
  • Sanitize room keys.
  • Abstain from daily housekeeping services and our courtesy shuttle until such a time that it is a safe practice for both guests and employees.
  • Removal of non-essential items from rooms (notepads pens, menus etc).
  • We are actively exploring adding new technologies to our processes, such as UV-C sanitization or electrostatic sprayers, and when confident will add these measures into our cleaning protocols.

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